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IT Service Management

We are familiar with IT service management processes based on good ITIL (Information Technology Infrastructure Library) practices. We don’t use the “big gun/cannon on the sparrow” for smaller customers or the “fast track” approach for larger customers, but focus on the true nature of IT service management needs. Therefore, we select from ITIL those that are typical and widespread:

– Incident Management
– Problem Management
– Change Management
– Release Management
– Configuration Magement
– Service Level Management

Together with you, we will map the current state of IT service management and propose the appropriate governance to match your needs. We develop a plan to implement or improve IT service management, propose appropriate software support and regularly evaluate process maturity with you.

What the service will deliver:

We will map the current state of IT service management with you and propose the appropriate governance to match your needs. We will develop a plan for implementing or improving IT service management, propose appropriate software support and regularly evaluate process maturity with you.

  • Methodology/guideline to extend the governance documentation to the area of IT service management
  • Visualized process maps for IT service management
  • Overview of IT service management tools
  • Catalogue of IT services and their parameters (SLAs/KPIs such as availability, continuous outage, etc.)
  • Design of reports for continuous improvement of IT services
  • Training for ongoing Service Reviews

Whether you're a private or public entity, you'll get better at IT service management with us.

Building on the Process Management service

We will always deliver a solution that meets your requirements, whatever they may be.

Are you interested? Contact us via the form on the website, email or call us and let’s arrange a first meeting to discuss our mutual synergies and possibilities of cooperation.

Contact us